Marshalls Case Study


phs Besafe is working with Marshalls plc, the UK’s leading hard landscaping, building and roofing product supplier, to provide a fully managed garment and laundry service to meet its high health and safety standards. 

As the market leader in technical expertise and innovation, Marshalls required a partner which could provide a wide range of high quality and fully compliant hi visibility and flame-retardant workwear, alongside a specialist laundry service that could effectively deal with contamination from silica, cement, concrete, and aggregate. 

phs Besafe has been delivering this service to Marshalls since 2016. Besafe provides a comprehensive measurement service to ensure the Marshalls team get the most comfortable fit from their garments and delivers appropriate fit-to-wear garments straight to individual team members via personalised lockers on site. 

All workwear is given a unique barcode reference, including information on the garment’s wearer. This system ensures every garment can be tracked, located and referenced in detailed management service reports.  

Besafe provides a full laundering service for the range of garments. This includes the prompt collection of soiled garments to be cleaned. 

Each garment is carefully inspected during the laundry service to look for any signs of wear and tear and any necessary repairs, which will be made before returning it to its owner. A replacement garment will be sourced if it is beyond repair to ensure safety at all times.   

phs Besafe offers a unique, low energy industrial washing process that hygienically and safely cleans garments using eco-friendly products, helping to prolong garments’ lives whilst retaining their crucial safety properties.  

To dry garments, Besafe uses its own innovative drying system known as Drysafe. Drysafe uses infrared sensors to constantly monitor the moisture levels in the garments and the core temperature of the drum. It ensures a constant drying temperature and an automatic stop once the garment is dry; halving the time the machine needs to run, which saves energy and prolongs the life of the garment. 

Clean garments are delivered straight into personalised lockers at Marshalls ready to wear.  

Rob Piazza, Sales Director at phs Besafe, said: “We have a long-standing relationship with Marshalls that spans over eight years, and we enjoy working with the team. We ensure a robust level of account management is maintained and that Marshalls has full visibility of operational status, including the cleaning cycle, any repairs or any change in cycle, for improved site management. We provide full business intelligence reports covering everything from number of washes or repairs per garment to issue dates and wash reports. 

Hayley Bell, Category Manager at Marshalls, said: “phs Besafe shares our commitment to both high health and safety standards and CSR, so the team is a great fit for our business.  

The account management is also handled very professionally. Our responses are received in a timely manner and support is always available when required 

The way the Besafe team manages our garment and laundry service has allowed us to concentrate on core activities, knowing that they have the expertise and experience to manage our precise workwear requirements successfully. 

Marshalls plc is the UK’s leading hard landscaping, building and roofing product supplier. From paving to drainage and bollards to roof tiles, it offers a range of products to help customers create and improve commercial and domestic outdoor spaces. 

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